Zlamirra (“we”, “us”, or “our”) operates the website https://zlamirra.store/ (“Website”). By placing an order through our Website, you agree to the terms outlined below. These policies are designed to clarify our shipping process, protect both parties, and set clear expectations for our services.

General Information
All orders are subject to product availability. We strive to keep stock counts accurate on our website. However, in rare cases, discrepancies may occur. If an item is unavailable at the time of purchase, we will ship the available items and notify you regarding the backordered item. You can choose to wait for restocking or request a refund.

Shipping Costs
We offer free shipping on all orders—no minimum purchase required.

Shipping Insurance
All parcels are insured for loss or damage up to the value declared by the shipping provider.

Damaged Parcels
If your parcel arrives damaged:

If possible, refuse delivery and notify our support team.

If the parcel was delivered in your absence, please contact us immediately at support@zlamirra.store.

We will issue a refund or replacement once the courier completes their investigation.

Lost Parcels
If a parcel is confirmed lost during transit:

We will issue a refund or replacement after the courier’s investigation concludes.

Delivery Timeframes
Germany: Estimated delivery within 2–4 business days.

Orders are usually dispatched on the same business day the payment is received.

Our warehouse operates Monday to Saturday, excluding public holidays.

Delivery Address Changes
You may request a change of delivery address anytime before the order is dispatched. Please contact our support team as soon as possible.

P.O. Box Deliveries
We only ship to P.O. boxes via postal services. Courier services are not available for P.O. box addresses.

Out-of-Stock Items
If an item is out of stock:

We will immediately ship the items that are available.

The remaining items will be shipped once back in stock, or we can issue a refund upon your request.

Delayed Deliveries
If your order has exceeded the estimated delivery time:

Please contact us at support@zlamirra.store so we can initiate an investigation.

Tracking Information
You will receive a tracking link via email once your order has been dispatched. This link will allow you to monitor the progress of your shipment with real-time updates from the courier.

Taxes and Duties
All prices shown on our Website are inclusive of applicable sales tax. No additional duties are charged at delivery.

Order Cancellations
If you wish to cancel your order before it has shipped:

Please email us immediately at support@zlamirra.store.

If the order has already been dispatched, please refer to our Return & Refund Policy.

Customer Support
For any questions or concerns regarding your order, shipment, or our policies, please contact us:
support@zlamirra.store